Front Desk Supervisor

Job Summary
The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front office and providing exceptional customer service. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. The ideal candidate will be responsible for overseeing daily front desk activities, managing staff schedules, and ensuring a welcoming environment for all guests.

Duties

• Responsible for providing leadership as well as guidance and support to the front desk team.
• Maintain a high level of customer service by addressing guest inquiries and resolving issues promptly.
• This position is fully committed to ensuring that all procedures are performed to the department and company standard and serve as an ambassador for the Bangor Fairfield Inn.
• Ensure the front desk area is organized, clean, and professional at all times.
• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Assist in training new front desk staff on procedures and best practices.
• Assist management with group block projects when required.
• Instill a calm, organized approach when interacting in stressful situations

Requirements

• Proven experience in an administrative or clerical role, preferably as a Front Desk Supervisor or similar position.
• Strong computer literacy with proficiency in office software applications.
• Excellent time management skills with the ability to prioritize tasks effectively.
• Hospitality experience preferred but not mandatory.
• Ability to work well under pressure while maintaining a positive attitude.
• Exceptional interpersonal skills to foster a welcoming environment for guests.
• Must be available to work varied shifts and a flexible schedule.

This position is essential for maintaining operational excellence at the front desk while providing outstanding service to guests. If you possess the required skills and are eager to contribute to our team, we encourage you to apply!

Job Type: Full-time

Pay: $18.88 - $19.60 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Bangor, ME 04401 (Required)

Work Location: In person

Salary : $19 - $20