Front Office Supervisor

The Fairfield by Marriott is looking for a vibrant supervisor to be the face of our hotel. Applicants need to be positive, energetic and ready to impact our guests. Ideal candidates will need to be attentive to details and understand how this role impacts the overall success of the hotel. At Fairfield by Marriott, we believe our guests select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

DUTIES AND RESPONSIBILITIES:

• Supervise and manage front desk staff to establish and maintain an efficient and accurate front desk operation.
• In conjunction with the Manager, participate in the training, development, and evaluation of Front Desk staff.
• Participate in and/or provide input in the selection of subordinate staff.
• Manage phone activity including providing general knowledge and information to callers.
• Manage walk-in traffic and respond to guest inquiries.
• Take immediate action on customer service complaints and/or problems that are encountered at the front desk or in other areas of responsibility. Resolve guest complaints within scope of authority; otherwise refer the matter to management.
• Complete tasks in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction.
• Maintain flexibility in accepting new and changing responsibilities.
• Exhibit a friendly and professional appearance and demeanor to all guests (e.g. smile and make eye contact, friendly interaction).
• Promote a teamwork environment among staff to attain departmental goals and objectives.
• Follow established policies and procedures

Job Type: Full-time

Pay: $15.75 - $16.57 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift

Ability to Relocate:

• Fort Worth, TX 76137: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17