What are the responsibilities and job description for the Guest Service Agent position at Fairfield Inn by Marriott?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.
Responsibilities
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel services, local attractions, and amenities.
- Handle guest requests and complaints promptly and professionally to ensure satisfaction.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
- Promote hotel services and upsell rooms or amenities when appropriate.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Skills
- Strong background in hospitality management or related fields is preferred.
- Excellent customer service skills with a focus on guest relations.
- Experience in front desk operations within a hotel environment is a plus.
- Proficient phone etiquette for handling inquiries and reservations effectively.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with night audit processes is advantageous but not mandatory.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills and attention to detail in managing guest accounts and services.
Join our team as a Guest Service Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Work Location: In person
Salary : $17 - $18
