Night Auditor and Front Desk Agent

Scarlett Hotel Group consistently strives to create an amazing guest and team experience through consistent processes, inclusivity, empowerment, and respectfulness. We have worked hard to put the human back in hospitality through our commitment to a unique culture, and our passion to serve. We ensure that our teams are involved in problem solving, feel appreciated, and know that they matter!

Position Summary:

Our Guest Service Agents are responsible for creating an amazing experience for each our guests while we have the time to connect with them in the lobby or over the phone. The Night Auditor is responsible for reconciling the End of Day Reports and must have a working knowledge of Microsoft Office. A knowledge of Fosse is highly preferred although not required.

The responsibility to the team:

• Live the mission by being a good will ambassador inside and outside of work
• Promote teamwork and an enjoyable work environment
• Complete you onboarding & training within 45 days which will include training on:

o Property Management System Procedures (Fosse)

o Check in , check out and phone scripts

o Cash handling, drops and bank processes

o How to read and analysis particular reports

o Emergency procedure training

o How to be effective when handling difficult guest issues as they arise

o Use the L.E.A.R.N. method for handling guest issues

o Reservations & cancellation procedures

o Sell out process & walk procedures

o Wake up calls

o Handle guest mail, messages and safe deposit boxes

o Hours of hotel services, room locations & amenities

o How to handle minor maintenance issues as they arise

o Chemical Training and Blood borne Pathogen Training

• Clear communication between shifts and with fellow team members is a necessity for our fellow team members to be set up for success.

o Guest service issues or requests

o Cleanliness

o Maintenance

o Special occasions

• Participate in daily preshift
• Keep a clean and organized work space
• Attend work on time as scheduled and adhere to attendance policy.

The responsibility to the hotel and yourself:

• Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership
• Always practice energy conservation
• Forward lost and found inquiries to the Housekeeping Department
• Follow proper key control procedures.
• Ensure security and confidentiality of all guest and hotel information and material.
• Utilize Service Recovery/Defect Tracking processes
• Use personal protective equipment when necessary (gloves, goggles, etc.)
• Follow proper moving and lifting procedures
• You will be regularly required to stand, sit, walk, and reach.
• You will need to be able to use your hands and fingers to point or push, handle, and feel.
• You must be able to communicate with guests
• Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout the shift.
• Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded cart, weighing up to 50 lbs., through hallways and into/out of closets during entire work day.
• Must be able to lift, carry or otherwise move up to 25 lbs. regularly or lift at least 50 lbs. with assistance
• Assist with setting up the breakfast area as needed, which includes the 24 hour coffee station.
• Wear uniform, including nametag and slip resistant shoes at all times in accordance with the Standards of Appearance.
• Be able to work by yourself
• Adhere to the work rules set forth in the team member handbook.
• Perform other duties as assigned.

Job Type: Part-time

Pay: Up to $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Fosse: 2 years (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $17