What are the responsibilities and job description for the Front Desk Associate position at Fairfield Inn Lincoln Airport?

Full job description

Description

Front Desk Clerk - Part-time and Full-Time

As a front desk associate, you will create memorable experiences for our guests and recognize all the Bonvoy members at check-in. We only hire those who are at the top of their game and specialize in the details! If you have what it takes, apply online. I want 100% great customer service. Come be a part of the team.

What will you be doing?

Facilitate all transactions to ensure a positive guest experience, including greeting and welcoming all guests, checking in and out, and resolving challenging guest requests and complaints.
Represent the hotel with professionalism and decorum, and treat all guests respectfully.
Select the appropriate room type based on guests' needs and requests.
Perform all related duties as requested and / or assigned by GM.

Requirements :

Must be able to work a varied schedule, including days, evenings, weekends, and holidays, and must be able to work under pressure. Weekends are mandatory.

Ability to effectively deal with guest complaints in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, and providing positive and proactive solutions.

Excellent phone etiquette, interpersonal, listening, and communication skills, including reading, writing, speaking, and understanding English.

High school diploma or equivalent required. Prior hospitality and / or cash handling experience preferred.

Must be detail-orientated, able to multi-task, produce high-quality and accurate work, and show professionalism in all facets of the workplace.

Must be able to represent the company in a professional, well-groomed, and courteous manner at all times.

WEEKENDS ARE MANDATORY. I'M LOOKING FOR 7 AM TO 3 PM AND 3 PM TO 11 PM. PLEASE CALL 402-413-9003 TO SCHEDULE AN INTERVIEW.

Please visit our careers page to see more job opportunities.

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Front Desk Associate

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