Front Desk Agent

Fairfield Inn Louisville New Albany is located just off State Street in New Albany next to Highway I-265. We are looking for driven, professional candidates to join our team and help us to be the best hotel in Southern Indiana!

Responsibilities of the Front Desk Associate

• Be ready to begin work at specified time.
• Follow dress code. Uniform must be clean and wear name tag.
• Maintain emergency reports / Bucket checks per shift.
• Handle guest complaints and maintain secure and safe environment.
• Must be capable of working independently.
• Responsible for cash drawer balancing.
• Log and set wake-up calls.
• Take reservations with accuracy and confirm all information, always provide confirmation and cancellation numbers, ask to guarantee reservations.
• Maintain Front Desk cleanliness on a daily basis: dusting, vacuuming, etc.
• Ensure lobby is clean and neat.
• Assist with laundry operations.
• Review arrivals for special requests and accommodate guests or provide reasonable solutions.
• Housekeeping communication: stay-overs, service, late checkouts, departures.
• Communicate shift-to-shift and utilize pass on log.
• Greet, thank, and extend service immediately to all guests entering the hotel or walking by desk area.
• Promote property at all times / Be aware of competitor’s rates, amenities, and sell property with confidence.
• Be hospitable / exceed expectations when offering assistance with luggage, directions, emergencies, etc.
• Know all emergency procedures and how to respond in case of occurrence.
• Know physical make-up of building interior and exterior layout.
• Enforce pool rules as needed.
• Know rates and locations and furnishings in each room.
• Be aware of restaurants and services in the area.

Qualifications

• Be enthusiastic and show initiative.
• Remember names, faces, and details.
• Must be accurate and detail oriented, capable of troubleshooting guest problems.
• Work well with Team and individually
• Windows computer experience.
• Customer Service Experience.
• Experience working with Office programs such as Excel and Word.

Physical Requirements

• Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Ability to work well under stressful circumstances.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $14