What are the responsibilities and job description for the Guest Service Agent position at Fairfield Inn & Suites Baltimore/BWI Airport?
About us
Fairfield Inn & Suites Baltimore/BWI Airport is a small business in Linthicum Heights, MD. We are professional, customer-centric and supportive.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
Guest Service Agent
Overview
Fairfield Inn & Suites Baltimore/BWI Airport is currently hiring for a Guest Service Agent to work in our Linthicum Heights, MD location. This position is responsible for customer service, changing guests' rooms, providing information about rooms, providing check-in and check-out services, answering phones, and general office duties. As a member of the team, you will be responsible for ensuring that the standards of excellence are met throughout the guest experience. We are looking for an enthusiastic person who loves to help customers and who wants to build their career with a great company that cares about the people it hires.
Responsibilities
Assist customers as they book rooms
- Check in and out of guests using our reservation system system
- Respond to various types of calls and emails
- Provide information about the hotel, its facilities, its location and its features to new and existing guests
- Give guests maps of where to walk when using our GPS system
- Provide information about local places to eat, drink, shop and play etc. and suggest additional activities nearby
- Check if the guest's room is on the way to or from a party or event (where to plug their phone, where to eat etc.)
- Order supplies and equipment as needed. (i.e. laundry soap)
- Respond to messages or requests for service calls on our front desk phone. (Must have prior experience doing this.)
- Help others when needed (i.e. responding to walk-in customers)
- Make sure receptionists and other employees are trained on how to handle guest concerns and questions. (We will train you!)
Benefits & Perks
Free parking at all Fairfield Inn & Suites Baltimore/BWI Airport locations
- Competitive pay based on experience
- Medical, Dental & Vision insurance
- 401k plan with company match
- Paid vacation & holidays
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- On call
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16