Front Office Manager

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Job Summary The Front Office Manager duties include administering front office functions and supervising staff on a daily basis. Front office. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE Education And Experience

• 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

CORE WORK ACTIVITIES

- Maintaining Guest Services and Front Desk Goals

- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

- Develops specific goals and plans to prioritize, organize, and accomplish your work. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

- Supervises all areas of the Front Office in the absence of the General Manager.

- Assists the General Manager with regular budget related tasks. Including but not limited to: filing taxes, bill reconciliation, accounts payable, accounts receivable, etc.

- Ensuring Exceptional Customer Service

- Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Sets a positive example for guest relations.

- Empowers employees to provide excellent customer service.

- Observes service behaviors of employees and provides feedback to individuals.

- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

- Performs all duties at the Front Desk as necessary.

- Runs Front Desk shifts whenever necessary. This includes having a flexible schedule and being ready to cover shifts on a moments notice

- Providing off-the-clock support whenever front desk agents experience difficult guests or system outages.

- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Additional Compensation:

• Bonuses (Based on Performance Metrics)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Pay is based on experience

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Schedule:

• 8 hour shift

Experience:

• FOSSE Property Management System: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Melbourne, FL 32940: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $40,000