What are the responsibilities and job description for the Night Auditor position at Fairfield Inn & Suites Harrisburg West?
Night Auditor
Friday and Saturday 11pm to 7am
- A guest service representative must deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members.
- Assist guests with their overnight requests and balance accounts from the day shift.
- Checking in guests, handling their requests, and taking reservations.
- Effectively greets, responds to, and resolves all guest inquiries, and problems in a positive, timely and productive manner both in person and on the phone.
- Resolve any guest issue that may arise by listening, empathizing, apologizing, resolving, and notifying.
- Productively and cheerfully respond to guests’ requests, such as, local information, restaurants, transportation, entertainment options and directions.
- Work productively with the sales staff and all other staff to provide excellent guest experiences.
- Perform all daily tasks/processes in an efficient, accurate and timely manner.
- Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.).
- Complete all billing, paperwork as assigned including following hotel policy on cash banks, working with other departments.
- Stay current with developments in the hotel by regularly reviewing and updating the communication log.
- Ensure the lobby, front desk and business area are clean and fully supplied.
- Must possess basic computer skills, i.e., Word, Excel, etc.
- Front Desk counter tops, credit card machines and other surface areas.
- Elevator cabs, inside and out, including buttons on landing areas.
- Business Center computer, keyboard, mouse, printer, desks, and counter tops
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Schedule:
- Weekends only
Ability to Relocate:
- New Cumberland, PA: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16