What are the responsibilities and job description for the Guest Service Representative position at Fairfield Inn & Suites Johnson City?
Job Overview
We are seeking a dedicated and friendly Guest Service Representative to join our team at Fairfield Inn & Suites! The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable stay. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries effectively.
Duties
- Welcome guests upon arrival and provide a warm, friendly atmosphere.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Utilize phone systems to manage reservations and respond to calls promptly.
- Perform audit duties as required, ensuring accurate reporting of daily operations.
- Collaborate with other hotel departments to enhance guest experiences.
- Maintain accurate records of guest interactions and transactions in the hotel management system.
- Uphold high standards of guest relations and service quality.
Experience
- Previous experience in customer service or guest services is preferred, ideally within a hotel environment.
- Familiarity with property management software is a plus.
- Strong phone etiquette and ability to handle multiple phone lines effectively.
- A background in hospitality or related fields is advantageous but not mandatory.
Join our team as a Guest Service Representative where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Application Question(s):
- Do you have open availability?
Ability to Commute:
- Johnson City, TN 37604 (Required)
Work Location: In person
Salary : $12 - $13
