What are the responsibilities and job description for the Front Desk Clerk position at Fairfield Inn & Suites & TownePlace Suites by Marriott?
JOB TITLE: Front Desk Associate
REPORTS TO: Front Desk Supervisor/Manager
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BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction
ESSENTIAL FUNCTIONS:
1.Handle guest registration and room assignments, accommodating special requests whenever possible.
2.Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
3.Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
4.Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
5.Cancel room reservations according to procedures.
6.Walk customers in a professional and courteous manner according to procedures.
NON-ESSENTIAL FUNCTIONS:
1. Inventory guest room keys according to policy and request re-keying as necessary.
2. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
3. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
JOB DESCRIPTION
JOB TITLE: Front Desk Clerk
REPORTS TO: Front Desk Supervisor/Manager
Knowledge and Skills:
Education: High School education or equivalent experience.
Experience: 1-3 years of hospitality or in a related position with this Company or other organizations.
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.
Requires knowledge of and ability to operate computer equipment and the reservations system.
Ability to read and speak English. Second language is preferred.
No. of employees supervised:None.
Travel required:None.
Hours Required:8 hour shift; Scheduled days and times may vary based on need.
Job Types: Full-time, Part-time
Expected hours: 8 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16