What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites Waycross?
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a timely and professional manner
- Process payments and maintain accurate records
- Assist with night audit duties as needed
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Skills:
- Strong hospitality management skills
- Excellent customer service and guest relations abilities
- Proficient in phone systems and phone etiquette
- Knowledge of front desk operations and hotel management software
- Bilingual or multilingual skills are a plus
At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Ongoing training and professional development programs
If you have a passion for hospitality and enjoy providing exceptional service to guests, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $12