What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a commitment to ensuring that every guest has a memorable experience. As the first point of contact for guests, you will play a crucial role in representing our brand and maintaining high standards of service.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Check guests in and out efficiently while managing reservations and room assignments.
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure satisfaction.
- Maintain accurate records of guest information, including billing details and special requests.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Collaborate with other hotel departments to enhance guest experiences and resolve any issues that may arise.
- Provide information about local attractions, dining options, and hotel amenities to enhance guests' stay.
- Uphold the hotel's standards for cleanliness and organization at the front desk area.
Requirements
- Previous experience in hospitality management or hotel front desk operations is preferred.
- Strong guest service skills with the ability to communicate effectively with diverse clientele.
- Bilingual or multilingual abilities are highly desirable to cater to a broader range of guests.
- Familiarity with hotel management software is an advantage.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Strong attention to detail and organizational skills to manage multiple tasks efficiently.
- Availability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent and be part of creating unforgettable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Nights as needed
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $14 - $15
