What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites?
We are looking for both full or part-time Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation at our Fairfield by Marriott Charlotte Northlake location. The person hired for this position would need to have flexibility to work first or second shift and must have weekend and holiday availability.
A Hotel Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
RESPONSIBILITIES
- Meets and exceeds customer and team member expectations by providing service and teamwork
- Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary in accordance with company policy
- Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions
- If applicable to hotel, audits food and beverage income posting and charges
- Audits room revenue and other income
- Reviews all credit card vouchers for proper imprints, authorizations, and correct amounts
- Processes all city ledger work to accounting
- Adheres to hotel policies and procedures
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Performs night clerk duties as Guest Service Representative in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate
- Performs such other ancillary and related duties as may be assigned by Supervisor or General Manager
- Must achieve required threshold scores according to brand and company inspections
REQUIREMENTS
- High School diploma
- 1-2 years of experience working as a Hotel Front Desk Agent
- Excellent computer skills including knowledge of Microsoft Word and Excel
- Excellent math and reconciliation skills
- Experience using hotel reservation system such as FOSSE is a plus
- Organization skills and attention to detail
- Customer Service oriented
- Must be flexible in work hours to accommodate last minute changes in scheduling
- Must have strong interpersonal skills to engage and interact with associates and guests
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $14 - $16
