What are the responsibilities and job description for the Front Desk Associate position at Fairfield Inn & Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage multiple tasks efficiently while maintaining a positive attitude.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, including handling reservations and payments.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Handle phone calls with professionalism, utilizing effective phone etiquette to assist guests with their needs.
- Perform night audit duties as required, ensuring accurate financial reporting and record-keeping.
- Assist in resolving guest complaints or issues promptly and effectively to ensure guest satisfaction.
- Maintain a clean and organized front desk area, adhering to hotel standards of cleanliness and professionalism.
- Collaborate with other hotel departments to ensure seamless guest services and experiences.
Requirements
- Previous experience in hospitality management or front desk operations is preferred.
- Strong customer service skills with the ability to interact positively with guests from diverse backgrounds.
- Proficiency in phone systems and handling multi-line calls effectively.
- Bilingual or multilingual abilities are highly desirable for assisting a diverse clientele.
- Knowledge of night audit procedures is a plus but not mandatory; training will be provided.
- Excellent communication skills, both verbal and written, with attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays as needed in the hospitality industry.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality field!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Melbourne, FL 32940 (Required)
Ability to Relocate:
- Melbourne, FL 32940: Relocate before starting work (Required)
Work Location: In person
Salary : $15
