Front Desk Clerk

SERIOUS APPLICANTS ONLY! Seeking a qualified physical front desk agent with a high level of professionalism, excellent customer service, and effective decision making skills. Applicant must have strong interpersonal and administrative skills, and scheduling flexibility during the weekdays and weekends.

Key Requirements:

• Successful history as a front desk agent or related hospitality experience
• Strong customer-oriented skills
• Scheduling flexibility including working any shift during the week along with weekends and holidays
• Task-driven individual
• Stand, sit, or walk for an extended period of time.
• Must have intermediate keyboarding and computer skills
• All employees must maintain a neat, clean, and well-groomed appearance
• Comply with quality assurance expectations and standards
• Responsibilities:

• Greet customers immediately with a smile and sincere welcome
• Register & process guests and their assigned rooms
• Accommodate guest requests and identify and explain room features to guests
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
• Communicate with hotel staff on the status of guest room Speak with others using clear and professional language and answer telephones using appropriate etiquette
• Follow all company policies and procedures
• Welcome and acknowledge all guests according to company standards
• Up sell guest rooms and promote hotel services
• Handle cash payments
• Develop and maintain positive working relationships with others
• Able to preform unsupervised, as well as in a team environment
• Maintain a clean and neat front desk area
• Perform other reasonable job duties as requested by Supervisors

Communication method(s) used:

• Email
• Phone
• In person

Typical end time:

• 11PM

Typical start time:

• 3PM

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Part-time

Pay: $12.50 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Required)
• Front Desk: 1 year (Required)

Work Location: In person

Salary : $13 - $14