What are the responsibilities and job description for the Front Desk Clerk position at Fairfield Inn & Suites?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk to join our team. Front Desk Clerk plays a crucial role in ensuring the smooth operation of the hotel during morning hours. This position involves managing front desk responsibilities, handling guest issues, and providing exceptional guest services. The ideal candidate will possess strong hospitality skills, a customer-focused attitude, and the ability to handle various tasks efficiently.
Duties
- Perform duties of financial transactions to ensure accuracy and compliance with hotel policies.
- Manage front desk operations, including check-ins and check-outs, while providing excellent guest relations.
- Address guest inquiries and resolve any issues that may arise during your shift.
- Maintain accurate records of room availability, reservations, and billing information.
- Operate phone systems to assist guests with inquiries and provide information about hotel services.
- Collaborate with other departments to ensure seamless service delivery for guests.
- Prepare reports for management detailing occupancy rates, revenue, and other key metrics.
- Ensure the front desk area is clean, organized, and welcoming for guests.
Requirements
- Previous experience in hospitality or hotel management preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Bilingual or multilingual abilities are a plus to enhance guest communication.
- Familiarity with front desk operations and phone systems is advantageous.
- Excellent attention to detail and organizational skills.
- Ability to work independently during morning shifts while managing multiple tasks effectively.
- Strong problem-solving skills and the ability to handle guest complaints professionally.
Join our team as a Front Desk Clerk where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $12.50 - $13.00 per hour
Schedule:
- Morning shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Mobile, AL 36609 (Required)
Work Location: In person
Salary : $13 - $13
