What are the responsibilities and job description for the Front Desk Manager position at Fairfield Inn & Suites?
Overview
We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk. This role is crucial in ensuring that our guests receive exceptional service and support. The ideal candidate will be organized, possess excellent communication and problem-solving skills, and have a strong background in sales, operations, or customer service. As the first point of contact for our clients, the Front Desk Manager will play a key role in creating a welcoming environment.
Responsibilities
- Manage front desk operations, including greeting guests and handling inquiries.
- Supervise and train front desk staff to ensure high-quality customer service.
- Handle staff scheduling and corrective counseling
- Provide clerical support, including data research and guest communications.
- Address customer complaints and resolve issues promptly to ensure satisfaction. - Assist with accounts receivables, corporate accounts, and group reservation inquiries and fullfillment - Manage meeting space sales, scheduling, and fulfillment - Manage the market place inventory, ordering, and merchandising
- Collaborate with other departments to enhance overall guest experience.
- Ensure compliance with company policies and procedures.
Skills
- Strong organizational skills with attention to detail.
- Excellent customer service and support abilities.
- Proficiency in clerical tasks, including filing and data management.
- Extensive experience in a hotel front desk role is preferred.
- Ability to focus effectively in a fast-paced environment.
- Strong interpersonal skills to foster positive relationships with guests and staff.
Join our team as a Front Desk Manager and contribute to delivering outstanding service while enhancing your career in a hospitality environment!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Alamosa, CO 81101: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
