What are the responsibilities and job description for the Front Desk Supervisor position at Fairfield Inn & Suites?
Job Summary
The primary purpose of the Front Desk Supervisor is to lead the team, audit all procedures, teach coach and mentor the Front Desk staff, while assisting the Front Desk with day-to-day operations, reservations and to motivate the team by giving our guests great service while maintaining accurate records at the desk.
The schedule will require working different shifts in a work week. Willingness to work weekends and holidays when required is a must.
The position requires being able to stand for long periods of time
Prior Front Desk and IHG OPERA PMS experience is preferred, but not required.
Brand: Fairfield Inn & Suites
Address: 294 Frantz Road Stroudsburg, PA - 18360
Property Description: 20F-Fairfield Inn and Suites - FISB - Bartonsville
Property Number: VHY
The primary purpose of the Front Desk Supervisor is to lead the team, audit all procedures, teach coach and mentor the Front Desk staff, while assisting the Front Desk with day-to-day operations, reservations and to motivate the team by giving our guests great service while maintaining accurate records at the desk.
- To assist the guest with any of needs/requests they may have, while maintaining a kind and courteous demeanor.
- To train/coach the Front Desk Agents on new procedures and how to up-sell rooms where possible to maximize hotel revenue.
- Responsible for increasing ADR and RevPAR month to month.
- Answering phones in a prompt and courteous manner
- Fill in Front Desk shifts when needed
- Accurately process all cash and credit card transactions using established procedures
- Organize meetings
- Conduct Interviews
- Create Team Schedule based on the needs of the hotel forecast.
- To assist the team when needed for high-volume check ins/outs
- Responds to on-line reviews
- Follow established hotel safety protocols and procedures at all times
- Assist guests in need of group bookings
- Insures a high standard of cleanliness in all Front Desk and Lobby areas
- Responds to guest inquires in a timely fashion
- Monitors the rates that are booked daily and that all agents are putting the necessary information in each reservation.
- To assist the GM with any tasks that needs to be completed
The schedule will require working different shifts in a work week. Willingness to work weekends and holidays when required is a must.
The position requires being able to stand for long periods of time
Prior Front Desk and IHG OPERA PMS experience is preferred, but not required.
Brand: Fairfield Inn & Suites
Address: 294 Frantz Road Stroudsburg, PA - 18360
Property Description: 20F-Fairfield Inn and Suites - FISB - Bartonsville
Property Number: VHY
