What are the responsibilities and job description for the Hotel Front Desk Agent position at Fairfield Inn & Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring their stay is enjoyable and comfortable.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently, ensuring all necessary information is collected accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel services, local attractions, and dining options to enhance guest experience.
- Maintain accurate records of room availability, reservations, and billing information.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and manage cash transactions securely.
- Assist with special requests or arrangements for guests, such as transportation or event bookings.
Skills
- Strong background in hospitality or customer service, preferably in a hotel or resort setting.
- Excellent communication skills with the ability to engage effectively with diverse guests.
- Experience in hospitality management or hotel management is advantageous.
- Proficiency in front desk operations and related software systems is preferred.
- Multilingual abilities are a plus to cater to international guests.
- Strong problem-solving skills with a focus on guest relations and services.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent where your contributions will be valued, and your efforts will directly impact our guests' experiences!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per year
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $14 - $15
