What are the responsibilities and job description for the Hotel Front Desk Manager position at Fairfield Inn & Suites?
Overview
We are seeking a skilled Hotel Front Desk Manager to join our team. The ideal candidate will be passionate about providing exceptional guest experiences and ensuring smooth operations at the front desk.
Duties
- Oversee daily operations at the hotel front desk
- Manage guest check-ins and check-outs efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests
- Train and supervise front desk staff to deliver outstanding customer service
- Maintain accurate records of room inventory and guest information
- Ensure compliance with hotel policies and procedures
Experience
- Previous experience in hotel management or hospitality industry preferred
- Strong customer service skills with a focus on guest relations
- Excellent communication skills and phone etiquette
- Ability to multitask in a fast-paced environment
- Knowledge of hotel reservation systems is a plus
If you are a dedicated professional with a passion for hospitality and guest services, we invite you to apply for the Hotel Front Desk Manager position.
Job Type: Full-time
Pay: $18.74 - $21.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $19 - $21
