What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Fairfield Inn & Suites?
Overview:
We are seeking a professional and courteous Night Auditor/Front Desk Agent to join our hospitality team. The ideal candidate will provide exceptional guest service and maintain a welcoming atmosphere for our guests. This role is responsible for the front desk, guest relations, and overall hotel operations.
Responsibilities:
- Manage the front desk and ensure that all guests have a positive experience during their stay.
- Greet guests and respond to their inquiries, concerns, or requests.
- Check-in and check-out guests, handle room assignments, and resolve any issues that may arise.
- Handle guest service calls and provide assistance to guests via phone.
- Utilize hotel management and hospitality management software to maintain accurate records and manage hotel operations.
- Maintain a clean and organized front desk area, ensuring that all necessary supplies are stocked.
- Collaborate with other departments to ensure that guests receive excellent service.
- Demonstrate exceptional customer service skills and ensure that all guests are treated with respect and professionalism.
- Provide assistance with guest services, including concierge services and hotel amenities.
- Handle lost and found items and assist guests with any issues that may arise.
- Stay up-to-date on hotel events, services, and promotions to ensure that guests are aware of the latest offerings.
- Maintain a high level of proficiency with phone systems, including answering calls and directing guests to the appropriate departments.
- Demonstrate excellent phone etiquette and ensure that all guests are treated with respect and professionalism.
Skills:
- Strong background in customer service and hospitality management.
- Proficiency with hotel management and hospitality management software.
- Ability to speak multiple languages, including English and any additional languages.
- Excellent communication and phone etiquette skills.
- Ability to work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to maintain a high level of professionalism and respect for all guests.
- Experience working in a front desk or guest services role is preferred.
- Knowledge of hotel operations and services is an asset.
- Ability to work a flexible schedule, including evenings and weekends.
Job Type: Full-time
Pay: $14.70 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15 - $16
