Hotel Night Audit - 2 shifts/week

We are looking for a part-time (2 days per week) night audit position. This shift will work the overnights (11pm -7am) with an occasional extra day to fill in for our full-time person.

If you are an energetic hospitality professional or have great work ethic and customer service skills in another industry, this could be the job opportunity for you. We offer an upbeat workplace where teamwork is a must. We happily provide training, free uniforms and annual reviews.

Job Summary: The Night Auditor reports to the Front Office Manager and serves as the face of the hotel to guests throughout the third shift. The primary focus of this job is to provide outstanding guest service while performing end of day duties that includes completing our daily reports. This begins with check-in, continues through check-out and also includes supporting the overall operations of the hotel. This role requires a pleasant personality, excellent guest service skills and great attention to detail.

Primary Responsibilities

• Serve as Manager on Duty during Night Audit shift.
• Shift is primarily overnights(11PM-7AM).
• Provide outstanding guest service face-to-face and via phone with a warm hospitality rapport, anticipating guest needs, responding promptly and acknowledging all guests.
• Provide prompt and courteous facilitation of arrival, departure, confirmations, cancellations and miscellaneous guest requests.
• Answer guest questions regarding hotel policies, services and amenities and the local area knowledgably and accurately. Offer concierge suggestions on the local area to hotel guests.
• Listen to and resolve guest concerns with patience, tact and diplomacy, diffusing frustration when needed.
• Master the computer and reservation system as well as the hotel phone system.
• Collaborate with all hotel staff, especially Housekeeping and Maintenance regarding housekeeping or maintenance issues and special requests.
• Ensure proper payment procedures are followed at all times.

Qualifications

· Previous Front Desk experience is preferred

· Reliable with strong work ethic, customer service skills, attention to detail, problem solving and verbal and written communication.

· Comfort with and ability to use technology, especially hotel reservation systems, the Microsoft and Internet.

· Ability to perform assigned duties with attention to detail, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

· Ability to work harmoniously and effectively with subordinates, peers, supervisors, executives, and the public.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 15 – 17 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Overnight shift

Experience:

• Hotel Front Desk: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $17