Guest Service Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Assist guests with check-in and check-out procedures
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain accurate records of guest interactions and transactions
- Assist with night audit duties, including reconciling accounts and preparing reports
- Provide information about hotel facilities, services, and local attractions
- Ensure the safety and security of guests by following hotel policies and procedures

Skills:
- Excellent phone etiquette and communication skills
- Strong guest service orientation with a friendly and approachable demeanor
- Knowledge of hotel management systems and procedures
- Familiarity with night audit processes is a plus
- Ability to speak multiple languages is an asset (multilingual or bilingual)
- Strong problem-solving skills to handle guest concerns effectively
- Attention to detail and ability to multitask in a fast-paced environment
- Prior experience in the hospitality industry or customer service role is preferred

Join our team of dedicated professionals in the hospitality industry! As a Guest Service Agent, you will play a vital role in ensuring our guests have a pleasant and memorable stay. We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional service and enjoy working in a dynamic team, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the hotel.

Job Types: Full-time, Part-time

Pay: From $11.50 per hour

Expected hours: 16 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Dothan, AL 36301 (Preferred)

Ability to Relocate:

• Dothan, AL 36301: Relocate before starting work (Preferred)

Work Location: In person

Salary : $12