What are the responsibilities and job description for the Maintenance Operations Manager position at Fairfield Landscaping?
POSITION OVERVIEW
Responsible for the overall landscape maintenance management ensuring all quality standards to achieve customer satisfaction along with enforcing a strong safety culture through daily leadership, communication, and behavior
ESSENTIAL DUTIES & RESPONSIBILITIES
OPERATIONAL MANAGEMENT
Oversees multiple crews, to include the allocation of work, problem resolution, and technical support
Oversees the production and completion of site work to ensure deadlines are met
Focuses on ways to improve efficiencies, solve problems, and overcome barriers to ensure operational success
Coordinates with Account Managers to ensure customer satisfaction
Maintains a clean and safe work site including proper maintenance and care of all company equipment
Manage snow activities to include on-site management as well as post-event responsibilities
SALES, PRODUCTION, AND REPORTING
Coordinates with Account Manager on estimates for jobs based on labor, job demands, and current pricing
Communicates with Account Manager opportunities for enhancement sales
Ensures the accuracy of employee's time sheets and daily work logs for payroll processing
TEAM MANAGEMENT
Assists in the hiring of crew leaders and technicians
Provides leadership through coaching, evaluating, conducting disciplinary action meetings, and conflict resolution of crew members
Mentors the operations team members to improve employee competency and job satisfaction
Demonstrates a positive role model for all employees by reinforcing best practices and OpCo culture
Provides oversight in areas such as proper operation and training related to equipment and landscape / flower design
Promotes continuous improvement of workplace safety and environmental practices
Position may perform other duties as assigned
Requirements
EDUCATION, KNOWLEDGE & EXPERIENCE
Minimum of 5 years landscape industry experience required
Minimum of 5 years of leadership or supervisory experience required
SKILLS & QUALIFICATIONS
Ability to work effectively in a team environment
Ability to manage multiple priorities / tasks
Ability to provide direction to differing levels of personnel from laborers to management
Proven leadership skills in a high-performing culture
Excellent oral and written communication skills
Demonstrated leadership ability, team management, and interpersonal skills
WORKING CONDITIONS & EMPLOYMENT STATUS
WORK ENVIRONMENT
Outdoor conditions
Extended work hours during peak seasons
Requires moderate physical activity performing activities of a productive and technical nature; regular exposure to outdoor weather conditions of extreme heat and extreme cold; potential exposure to loud noise; potential exposure to air pollution, allergens, dust, pollen, insects, and other potentially harmful naturally occurring hazards; continuous exposure to moving mechanical parts and sharp objects
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