What are the responsibilities and job description for the Health/Wellness Manager position at FAIRFIELD LONGEVITY 2 INC?
Position: General Manager (GM)
Location: Serotonin Anti-Aging Centers
About Us: At Serotonin Anti-Aging Centers, we are dedicated to enhancing our clients' digital presence and improving customer engagement. Our mission is To put our clients back in charge of their own health and break through the aging barriers to become their best self. We believe in empowering our clients with the knowledge and tools they need to make informed decisions about their health and wellness.
Responsibilities:
- Fully understand all Serotonin Modalities to help our guests become their best self.
- Supervise and support office team members, including front office administration and medical team.
- Follow and maintain a structure for team member hiring, orientation, onboarding, and termination.
- Oversee sales goals, ensuring guest consultations turn into treatment sales and memberships.
- Manage business software platforms, including Zenoti and Dewy CRM.
- Lead and coach the team effectively, ensuring daily operations run smoothly.
- Handle client satisfaction, validated by NPS tracking.
- Assist with social media management and influencer engagement.
- Manage supply and equipment purchases, warranties, and maintenance.
- Organize Center promotions and client incentives, work closely with Serotonin Enterprises.
- Hire, train, and coach new team members in alignment with Serotonin Enterprises expectations.
- Adhere to established procedures and protocols.
- Manage budgeting, profit maximization, payroll, and team scheduling.
- Assist with HR issues, including monitoring team member vacation and sick time.
- Implement and/or update client scheduling protocols, policies and procedures, telephone systems, text messaging and online review systems, EMR templates and consents, computer and technology updates, manage team member scheduling, schedule lunch and learns with approved vendors/representatives, process orders for office supplies, consumables, equipment, and more as requested.
- Manage adverse reactions to treatments.
- Adhere to established procedures and protocols.
- Event management.
- Set goals, deadlines, and objectives for the team.
- Supervise and provide coaching and disciplinary measures for team members.
- Budgeting and profit maximization.
- Payroll management and team scheduling.
- Assist with HR issues: monitor team members' vacation and sick time and other duties.
- Manage daily front desk/receptionist and fill in for vacation, as needed.
- Work closely with the Client Care Coordinator to ensure client/member/guest scheduled services and resource needs are met and monitored.
- Community Outreach Management – developing weekly networking
- Perform other duties as requested.
Qualifications:
- Experience in retail, fitness, or MedSpa management.
- Strong organizational and interpersonal skills.
- Proficiency in business software platforms (Zenoti, Dewy CRM).
- Ability to lead and coach a team effectively.
- Excellent communication and problem-solving skills.
Why Join Us?
- Be part of a supportive and collaborative team.
- Engage with a community that values health and wellness.
- Continuous opportunities for professional growth and development.
- Make a meaningful impact on the lives of our clients.
If you are ready to take your career to the next level and make a difference in the lives of others, apply now to join our team at Serotonin Anti-Aging Centers!
Apply Today!
Salary : $65,000 - $78,000
