What are the responsibilities and job description for the Member / Guest Services Representative position at Fairfield Mountains Property Owners?
The Member /Guest Services Representative provides prompt and courteous service to members and guests assisting with guest pass requests and offering general information about Rumbling Bald and the surrounding area.
This is a full-time position scheduled Saturday – Tuesday, 8:30am – 7:30pm. Benefits include health, dental, vision and life insurance, 401K, paid time off and access to Rumbling Bald amenities.
Join our team and be part of a welcoming, service-focused environment!
Requirements:Essential Job Duties:
• Assist members and guests with questions regarding the Guest Pass policy and process.
• Create accurate and timely guest passes in accordance with member requests.
• Prepare guest arrival packets.
• Make changes or cancellations to guest passes following company policy.
• Post and verify guest pass charges, ensuring accuracy of all postings, changes, and adjustments.
• Respond promptly and thoroughly to guest pass inquiries and concerns.
• Provide information about Rumbling Bald amenities, services, policies, area attractions, dining options, and directions.
• Answer all phone calls, voicemails, and emails in a courteous and efficient manner.
• Crosstrain as needed to develop a broader skillset and support other departments.
• Foster effective communication and collaboration with fellow Associates and other departments.
Other Duties:
•Maintain the desk and lobby in a neat and organized manner.
•Performs other related duties as directed by the Guest Services / Lodging management.
Education & Experience:
•Associate’s degree preferred; high school diploma required.
•Minimum of 2 years’ experience in customer service.
•Proficient in Microsoft Excel and Word; comfortable navigating apps, software, and other advanced computer systems.
•Highly organized with strong attention to detail.
•Demonstrates a high degree of integrity and confidentiality.
Physical Requirements:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job:
• Regularly required to talk, hear, and communicate with others using clear and professional language.
• Must be able to sit or stand for extended periods of time.
• Occasionally required to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping; must be able to use hands and fingers to handle or feel objects.
• Must have the dexterity and vision necessary to work on a computer and phone for extended periods.
Salary : $15
