What are the responsibilities and job description for the Front Desk Agent position at Fairfield Suites - Fort Pierce?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-ins and check-outs, ensuring a smooth process for all guests.
- Provide information about hotel amenities, services, and local attractions to enhance guest experiences.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with night audit duties as needed, ensuring financial accuracy at the end of each day.
- Operate phone systems to manage incoming calls and relay messages efficiently.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in guest relations or front desk operations within the hospitality industry is preferred.
- Strong interpersonal skills with a focus on customer service excellence.
- Proficiency in hospitality management software is an advantage.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with night audit processes is a plus but not mandatory.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude, strong work ethic, and ability to thrive in a team-oriented environment are essential.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Fort Pierce, FL 34945 (Required)
Ability to Relocate:
- Fort Pierce, FL 34945: Relocate before starting work (Required)
Work Location: In person
Salary : $14