What are the responsibilities and job description for the OTB Manager (Chalmette OTB) position at Fairgrounds - New Orleans, LA?
Essential Functions –
- Directly supervises any Assistant Manager(s), supervisors (Manager-on-Duty) staff, hourly employees, and any contractual or vendor staff or other relationships within the operation to enhance and maintain a customer-focused business.
- Ensures high-quality products and services are provided on a consistent basis within the business plan.
- Operational planning and implementation of plan to include; budgeting for profit planning, programs for capital investing, sales forecasting, and cost standards to maximize profitability. Compares performance with operating plan and standards and reports and interprets the results for the Directors of OTBs.
- Responsible for guiding, directing, and ensuring customer service and satisfaction. Successfully resolves and verifies resolution of customer complaints.
- Recruits, hires, trains, coaches and motivates employees; works with FG Human Resources Director, Human Resources Manager and Directors of OTBs to recruit, hire, train, coach and motivate employees; conducts safety orientations and meetings; assures that all corporate, operations, and Human Resources policies and procedures are followed.
- Performs other related duties as assigned.
Qualifications:
- Bachelor’s degree in Business or Marketing preferred.
- Three to five years of related work experience and/or training.
- One to three years of supervisory and/or management experience or equivalent combination of education and experience.
- Must consent to and successfully complete a background check.
- Must be 21 years or older (required by Casino and/or State regulations).
- Must be able to obtain a Louisiana Racing Commission License. (Company will provide application.)
