Sr. Dir. Operations

Essential Functions –

• Assesses business needs and goals and strategies to meet those needs within slot and sportsbook operations.
• Coordinates and directs subordinates to effect customer services, operational effectiveness, efficiency and economy within the business plan.
• Directs and oversees the business/financial performance of slot and sportsbook operations and manages the Director of Gaming Systems.
• Develop and maintain customer loyalty programs.
• Safeguards casino/gaming assets.
• Issue markers within credit limits of credit customers.
• Arbitrate customer disputes.
• Manages and assigns team member shifts.
• Assist VP/General Manager with report preparation and other administrative responsibilities.
• Ensure that the required facilities and equipment are available for guest use, clean and functioning properly.
• Perform hiring, training and evaluation, monitoring, scheduling of operations and performance of personnel.
• Monitor and reporting of gaming device performance, inventory and configuration.
• Monitor Slot, HRM, and Video Poker performance in conjunction with the Director of Gaming Systems.
• Review and analyze gaming data and actual machine performance in conjunction with the Director of Gaming Operations.
• Approve and verify slot machine payouts and fills.
• Conduct fund exchanges for guests during emergency situations.
• Establishes and maintains effective channels of communication.
• Maintains updated knowledge of gaming laws and regulations applicable to areas of responsibility.
• Develops implements and monitors consistent policies and procedures applicable to slot and sportsbook operations.
• Assesses business needs and goals in development of capital expenditure planning, coordinates and implements.
• Plans and manages the development and learning opportunities for the department.
• Performs other duties as assigned.

Supervisory Responsibilities: Yes 

Education and/or Experience:  Bachelor’s degree or 10 years of relevant experience. Knowledge of principles and processes for providing exemplary customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to read, analyze and interpret common documentation and specific gaming related documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regard to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of instructions and deal with several variables. 

Licenses/Certificates:  Must be 21 years or older. Must be able to obtain a Gaming License from gaming regulators and a Racing license from the Louisiana State Racing Commission.

Physical Demands:  The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, climbing.  Must be able to lift and carry up to 50 pounds. Office/Casino environment; Subject to outdoor temperature; exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level but could include exposure to loud noises in conjunction with certain special events. Will occasionally work in extreme heat or cold conditions.