What are the responsibilities and job description for the Steward Supervisor position at Fairmont Dallas?

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

ESSENTIAL JOB FUNCTIONS

Consistently offer professional, friendly and proactive guest service while supporting fellow employees
Communicate all departmental policies, procedures and other required service standards
Monitor & maintain the sanitation of kitchen equipment and other areas within the hotel
Prepare monthly reports on shortages in china, silverware and equipment and requisition replacements as required while following budget guidelines
Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Review B.E.O.'s (Banquet Event Orders) at weekly meeting and resolve discrepancies. Determine staffing level and equipment needs. Prepare equipment set-up sheets and ensure follow through on Banquet support needs required from Stewarding.
Establish par levels and storage requirements for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness / organization deficiencies

PHYSICAL ABILITIES

Exert physical effort in transporting chemicals, Queen Mary’s, palette jack, pots and pans (50-150 pounds) throughout the hotel.

Endure various physical movements throughout the work areas.

Frequent lifting, kneeling, pushing, and pulling

Frequent bending and reaching

Reach 1-2 feet.

Remain in stationary position for 1-3 hours throughout work shift.

Additional Information

What’s in it for you :

Paid time off

Medical, Dental and Vision Insurance

401K Retirement Plan

Complimentary Meals

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academy designed to sharpen your skills.

Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21

Career development opportunities with national and international promotion opportunities.

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Steward Supervisor

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