Member Experience Representative (Universal Teller)

The Member Experience Representative (Universal Teller) is responsible to perform a variety of frontline duties and create a highly personalized experience for members by identifying their needs and recommending the best financial solutions. Essential duties and responsibilities include but are not limited to:

• Responsible for upholding our Core Values when dealing with co-workers, our members and the communities we serve.
• Be solution-minded by listening, genuinely caring about, quickly addressing individuals needs and requests.
• Maintain an up-to-date knowledge of financial products and services, related policies and procedures, rules and regulations.
• Receive and process member financial transactions on share services, including but not limited to: deposits, withdrawals, payments, transfers, check cashing, credit card cash advances, redeem savings bonds, IRA contributions, etc.
• Maintain and balance assigned cash drawer within the credit union's established policies and procedures.
• Receive and process member financial transactions, which may include but not limited to: new and existing share and share draft accounts, term share certificates, debit cards, consumer loans and eServices.
• Perform duties related to member eServices such as: troubleshoot online banking and eStatement requests, debit card issues, unblock accounts, etc.
• Serve members from various locations such as lobby counter, office area, or drive-thru. Provide clear and concise communication by phone, email, and in-person.
• Generally assigned a home branch, may cover other locations or be assigned a different home branch based on operational need.

Basic Qualifications

• Must be legally eligible for employment in the United States
• Must be 18 years of age or older
• Must have obtained a high school diploma or GED
• Must be available to work a schedule rotation based on operating hours

Preferred Qualifications

• One year to three years of similar or related experience
• Well-developed communication and member service skills, active listening, attentiveness, information retention, tact and diplomacy.
• Competence with computers, software programs, and computer keyboard by touch, knowledge of general office machines and 10-key calculator.
• Self-empowered and solution-minded, detail oriented, maintains a high degree of accuracy when dealing with numbers and names.
• Accuracy in cash handling; basic math skills: adding, subtracting, multiplying, dividing and able to perform dividend calculation.
• Ability to work in a fast-paced environment and multi-task
• Excellent analytical skills to assist in using available resources for appropriate decision-making regarding member transactions.

Physical Requirements

While performing the duties of this job, the employee is:

• Regularly required to talk or hear.
• Frequently is required to walk and sit; needs to be able to stand for extended periods of time.
• Use hand to finger, handle or feel; reach with hands and arms.
• Climb or balance; stoop, kneel, crouch or crawl.
• Must frequently or occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include but are not limited to close, distance and peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Job Status: Full-Time, Non-Exempt

Location: May include Marion County, Harrison County, or Monongalia County

Pay: From $16.00 per hour. Compensation commensurate of experience and qualifications.

If you need assistance in seeking a job opportunity at Fairmont Federal Credit Union, or if you need reasonable accommodation with the application process, please call 304-363-5320 or contact us online.

Fairmont Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Protected Veteran status, age, or any other characteristic protected by law. This organization participates in E-Verify.

Fairmont Federal Credit Union reserves the right to fill this role at a higher/lower grade level based on business need. Fairmont Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

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