Hospice Clinical Manager

M-F 8a-5p

HOSPICE EXPERIENCE REQUIRED

General Position Description:

The Clinical Manager is a registered professional nurse who oversees the overall administration of clinical services and ensures high-quality patient care in the home. Directs and coordinates clinical services and is responsible for continuity, quality, and safety of services delivered in compliance with state and federal regulations. (Conditions of Participation). Monitors for appropriate staffing and productivity. Coordinates care with the Interdisciplinary Group/Team, patient, family, and referring agency. Oversees QAPI continuous improvements and directs clinical staff concerning the Hospice policies and procedures. The Clinical Manager reports to the Hospice Administrator.

Role Expectations:

• Directs and coordinates clinical departments; assumes responsibility for continuity, quality, and safety of services delivered in compliance with state and federal regulations. (Conditions of Participation).
• Serves as the key clinical resource consultant and key interface with home health agency and branch staff.
• Evaluates staff performance through feedback from patients, customers, employees and vendors.
• Promotes the Hospice's philosophy and administrative policies to ensure quality of patient care.
• Participates in interviewing, hiring, orientation, and training new staff, including evaluating potential staff and ensuring compliance with all state/local/federal regulations.
• Champions and supports hospice service philosophies and standards that reflect national hospice and palliative care standards.
• Supervises and provides direction to subordinates in an effort to ensure quality, compliance with the Plan of Care, assessment and reassessment of patients’ needs, and continuity of services by appropriate health care personnel.
• Validates staffing at an appropriate level to exceed patient care and patient expectations. Supervises the staff through coaching, counseling, and goal setting to ensure that staff expectations are met. Works with leadership to ensure the proper staffing and resources are available for ongoing patient care and assumes that role as needed to ensure staffing.
• Monitors the QAPI Program and assures appropriate corrective measures are performed.
• Promotes compliance with all fiscal intermediaries and/or other third-party payors through education, coaching, and other assistance as necessary.
• Consult with staff, physicians, and management on problems and interpretation of organizational guidelines to ensure patient expectations are exceeded.
• Participates as a member of the Interdisciplinary Group/Team (IDG/T), assists in the development of the IDG/T plan, and participates in QAPI activities.
• Supports operational results and compares them with established goals and objectives working toward continuous improvement.
• Develops mechanisms for effective communications for the staff, patients, families and vendors which may include but are not limited to in-services, startup meetings, electronic written and oral communication and IDT meetings.
• Meets mandatory continuing education requirements of the Hospice and licensing board.
• Provides education related to clinical practice standards and other topics related to the provision of patient care, such as improving patient and customer satisfaction.
• Promotes and educates regarding the concepts of infection control and standard precautions in coordinating and performing patient care activities to prevent contamination and transmission of disease.
• Participates as a core member of the compliance and QAPI committee.
• Uses effective interpersonal relations and communication skills; facilitates the use of these skills by other team members to achieve desirable outcomes.
• Adheres to accrediting bodies (CHAP/ACHC), state, and federal regulatory Hospice Policies and Procedures.
• References clinical manuals when unfamiliar with policies and procedures and provides sound direction to the clinical team when needed.
• Clarifies with manager deviation from stated policies and procedures, informs manager of alterations or errors in carrying out policies and procedures
• Demonstrates fiscal responsibility by demonstrating appropriate resource utilization for meeting patient care needs.
• Contributes to a working environment that encourages collaboration and communication between all members of the interdisciplinary team
• Ensures the development of staff through the implementation of goals, objectives, and improvement plans.
• May serve as Alternate Administrator in the Hospice Administrator’s absence.
• Demonstrates accountability for own decisions and actions.

Education and experience:

• Graduate of an accredited Diploma, Associate, or Baccalaureate School of Nursing. A baccalaureate degree in nursing is preferred.
• Current state license as a Registered Nurse (RN) and/or in accordance with the Board of Nurse Examiners rules for Nurse Licensure Compact (NLC), current Driver’s License.
• A minimum of three (3) years of Hospice supervisory or management experience in managing day-to-day operations of home health, hospice, or a related healthcare organization is required.
• Minimum one year (two years for ACHC Accreditation) of hospice or home care experience as a registered nurse obtained within the last 36 months; experience in hospice and management preferred.
• Proven ability to supervise and direct professional and administrative personnel in a multi-site home health/hospice environment.
• Excellent written and verbal communication skills are required.
• Nursing skills are defined as generally accepted standards of practice. Excellent interpersonal skills and ability to communicate effectively. Demonstrates proven decision-making skills. If required to make visits, provide proof of current CPR certification. Must read, write, and comprehend English.
• Demonstrated adaptability to changing business environments.

Physical Requirements:

• Range of motion and mobility of self to include sitting, standing, walking, bending, stooping, squatting, kneeling, lifting, and reaching.
• Ability to communicate with patients, families, physicians, co-workers, and visitors to be able to exchange accurate information regarding patient condition and health status. Ability to exchange and express information utilizing language and communicate information effectively.
• Ability to hear the nature of sounds. Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
• Ability to make independent judgments and decisions. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.
• Ability to motivate, develop, and direct people as they work, identifying the best people for the job.
• Ability to monitor/assess performance of yourself, and others, and to make improvements or take corrective action.
• Ability to view the computer screen.
• Ability to perform mathematical calculations.
• Ability to review, assess, record, or type data quickly and accurately.
• Ability to make independent judgments and decisions is required.
• Ability to determine resources needed to provide quality patient care.
• Ability to travel to office/support center locations as needed for education purposes.

This description is a general statement of essential functions that must be performed regularly and continuously. It does not exclude other duties as assigned.