What are the responsibilities and job description for the Privado Supervisor position at Fairmont Hotels & Resorts?
Company Description
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!
What’s In It For You
Reporting to the Privado Rooms Manager, responsibilities and essential job functions include but are not limited to the following:
Your Team And Working Environment
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!
What’s In It For You
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits, 401K, Direct Deposit etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Reporting to the Privado Rooms Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and manage the Privado team to ensure all Forbes standards and resort operating procedures are adhered to
- Ensure the highest possible revenues are generated for Privado with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities
- Track and forecast daily, weekly and monthly Privado occupancy levels and plan the department accordingly
- Develop and maintain contacts with business partners, concessionaires and counterparts of Privado throughout Fairmont Hotels & Resorts
- Handle guest concerns and react quickly, logging and notifying proper areas
- Balance operational, administrative and Colleague needs
- Follow department policies, procedures and service standards
- Follow all safety policies
- Service Privado in all aspects of operation
- Participate in Room Inspections and pre-arrival experiences
- Other duties as assigned
- 1-3 years of leadership experience in a luxury environment capacity required.
- Previous experience within hotel operations and Food & Beverage required
- Entrepreneurial skills and attributes preferred
- Previous Property Management System experience preferred
- University/College degree in a related discipline preferred
- Prior experience in a Forbes-rated hotel preferred
- Must possess a professional presentation
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Your Team And Working Environment
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
