Starbucks Supervisor

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Job Description

What You Will Be Doing:

• Active shift management, assist to drive the service vision within Starbucks to build guest loyalty and outstanding service results.
• Assist management in creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house Hotel guests.
• Assist in ensuring that all colleagues are trained and held accountable for brand standards and that colleagues are always reflective of our grooming standards and in a clean and proper uniform.
• Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
• Participate in ordering, inventory, and monitors use of supplies.
• Execute opening and closing checklists each shift.
• Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
• Conduct daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service.
• Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
• Ensure a safe and healthy work environment for both colleagues and guests.
• Oversee day to day operation of F&B areas in collaboration with other managers.
• Other duties as assigned
  
  
  
  

Qualifications

Your Skills and Qualifications Include:

• Minimum 1 years progressive Food and Beverage Management experience required, preferably in a luxury Hotel setting and/or Starbucks experience
• Experience in working within a unionized environment an asset
• Hands on management style with ability to prioritize and lead through example
• Strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Must be available to work afternoon/evening shifts and weekends.
  
  
  
  

Physical Aspects of the Position (include but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, ramps
  
  
  
  

Visa Requirements: Must have proof of valid U.S. work authorization. 

Additional Information

Starbucks Supervisor

As a Starbucks Supervisor, you’ll be a role model of the store operations standards that define our Starbucks Experience within Fairmont Pittsburgh. You’ll lead each shift, working alongside a team of baristas to deliver quality customer service and expertly-crafted products. You’ll be in an energetic store environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our customers and partners alike.

What Is In It For You:

• Competitive salary
• Flexible Benefit and PTO plans
• Generous 401k options
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!