What are the responsibilities and job description for the Director of Operations position at FAIRMONT?

Job Description

JOB DESCRIPTION

Do you have a passion for excellence and an expertise in luxury Hotel operations? As a key member of the leadership team, this role is responsible for ensuring our teams deliver exceptional experiences for our guests and colleagues, living our values and making “special happen”.

WHAT YOU WILL BE DOING

Reporting to the General Manager, your key responsibilities will be :

Operational Management

Support the General Manager in the overall management and strategic direction of the hotel.
Oversee daily operations across Front Office, Housekeeping, Laundry, Security, and Food & Beverage, and partner with Engineering, ensuring smooth, seamless luxury service delivery
Develop, implement, and monitor comprehensive policies and procedures designed to achieve performance objectives
Coordinate with senior leadership to drive new projects, upgrades, and renovations.
Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings.
Ensure compliance with health, safety, and security regulations and uphold cleanliness and safety standards.

Guest Service

Working closely with operational leaders, you will ensure effective and ongoing training is in place to meet RPS and LQA KPIs.

Monitor, analyze and implement initiatives to ensure metrics for quality control audits are met

Collaborate with department heads to plan and execute hotel policies, processes, and initiatives.

Stay updated on industry trends, luxury standards, and competitor activities.

Partner with leaders across operations to enhance service offerings and implement new trends.

Employee Engagement

Provide clear direction, support and mentorship to department managers and colleagues, ensuring our company values, brand and service culture is embraced.

Support recruitment, retention, and performance management to build and maintain a high-performing team.

Support and participate in a culture of training and development to ensure a strong pipeline of leaders for the future.

Foster a collaborative work environment and support employee development programs.

Financial Management

Develop and manage department budgets, controlling costs and maximizing profitability without compromising quality.

Analyze financial statements and operational data to identify revenue growth and cost-saving opportunities.

Negotiate contracts, manage budgets, and ensure timely delivery of services and supplies.

Involvement in annual budget preparation and presentation.

Marketing & Sales

Support the sales, marketing, and revenue management teams in achieving occupancy and revenue goals.

Collaborate with the sales team to enhance the clients’ experience and help secure future contracts.

Contribute to short-term and long-term strategic planning for hotel improvement and growth.

Assist with Site visits as needed

Qualifications

Previous experience within luxury brands at a senior leadership level

Extensive Hotel operations experience with a focus on Food & Beverage required.

Previous experience within a Union environment required.

Demonstrated knowledge of budget planning and financial controls.

Computer literate in Microsoft Windows applications required.

University / College degree in a related discipline preferred.

Strong interpersonal and problem-solving abilities.

Highly responsible & reliable.

Ability to work cohesively as part of a team.

Ability to focus attention on guest needs, remaining calm and courteous at all times .

Additional Information

Salary expectations : Subject to experience salary range $150,000-$185,000

Visa Requirements : Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

LI-TM1

Salary : $150,000 - $185,000

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