What are the responsibilities and job description for the Executive Meeting Manager position at Fairmont?
Job Description
Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following :
Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Maintain positive relationships with all guests, vendors, Colleagues and global sales network
Actively sell guest rooms to small groups, ensuring monthly and quarter goals are met
Conduct introductory site visits and planning site visits in a professional manner
Solicit new business, engage new clients, and rebook existing clients
Confirm and review rooms and function details with clients prior to arrival
Manage on-site program operations based on provided schedule
Meet clients prior to departure to ensure all details of the contract were delivered and to solicit any future business
Maintain accounts, contact, activity and business details within the appropriate software applications
Conduct pre convention meetings as required
Work closely with the Conference Services, Culinary, Front Office, Audio Visual, Golf and Spa teams to communicate group details
Obtain and manage rooming list details and communicate to Reservations Department
Manage billing, deposits and payments as required
Maximize revenue potential with each program
Work within tight response deadlines
Follow departmental policies and procedures
Follow all safety policies
Familiarity with virtual sales tools for customer engagement
Other duties as assigned
Qualifications : Qualifications
Previous experience within hotel sales required
Knowledge of Hotel Food & Beverage
Computer literate in Microsoft Window applications and other relevant computer applications required
University / College degree in a related discipline preferred
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
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