What are the responsibilities and job description for the Expeditor Guest Services position at Fairmont?
Job Description
As a Expeditor you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues on a daily basis, providing courteous and efficient service creating a feeling of welcome. Exceeding customer expectations is the primary responsibility all the while operating within guidelines and procedures established by Fairmont Hotels & Resorts.
What you will be doing :
- Assist with the coordination of a guests' stay with luggage, valet and other guests requests
- Ensure every guest is greeted and acknowledged with the aloha spirit
- Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed and equipment is returned in the same condition
- Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented
- Assist with group transportation and luggage movements
- Support expeditors and shuttle service when needed
- Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
- Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.
- Try to remember individual’s names and their preferences to extend a personalized service
- Assist other rooms division departments with their operations during peak times or when required
- Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
- Be well versed in hotel fire & life safety / emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Qualifications : Qualifications
Your experience and skills include :
Additional Information
Visa Requirements : Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion : __ We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! \ #BELIMITLESS
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AlohaOrchid
