What are the responsibilities and job description for the Front desk overnight position at FAIRMONT?
Job Description
First impressions are everything! Supervision of the Front Desk to ensure a smooth day-to-day operation, provide training, direction & leadership to the Front Desk staff.
Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards.
Reporting to the Overnight Front Office Manager, responsibilities and essential job functions include but are not limited to the following :
- Consistently offers professional, engaging and friendly service
- Ensure that all Front Office colleagues are familiar and updated with hotel’s product and services
- Establishes a rapport with guests and maintains good customer relationship. Works in full cooperation with other departments to make sure the guest is of the utmost priority
- To ensure the safe running of the hotel. Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded.
Suggesting and attending regular training on updated topics and respective skill set as required by the team
- Communicate and liaise effectively with other leaders in the department and hotel
- Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
- Maximize our brand by promoting our up sell programs
- Other duties as assigned
Qualifications
- Previous experience is an asset
- Excellent team leading skills and team management skills
- Fluent and confident in English, additional National and International language is an asset
- Excellent written and verbal communication, interpersonal and leadership qualities
- Strong guest service orientation and training skills background preferred
- Maintains professional and pleasant body language at all times
- Degree or diploma (preferred in Hospitality and / or Tourism Management)
Additional Information
Your team and working environment :
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Last updated : 2024-11-22
