What are the responsibilities and job description for the Housekeeping manager position at FAIRMONT?
Job Description
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Inspect rooms to ensure that rooms are immaculately clean.
- Coach staff immediately when under standard job was found with a timely follow through
- Flexible availability including nights and weekend required
- Supervise work of Floor Supervisors, Turndown, Room Attendants, Housepersons, Public attendants, Laundry attendant and Heath club attendant.
- Inspect Showrooms, VIP rooms and Turndown rooms aside from the regular assigned sections to ensure that rooms are immaculately clean.
- Schedule / conduct staff meetings
- Ensure that maintenance requests are followed up.
- Responsible for training / enforcement of Hazard Communication and Blood-borne Pathogens Programs.
- Responsible for interview applicants; training of staff members; handling all disciplinary issues.
- Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areas
- Communicate repair work and unsafe conditions to the appropriate department
- Communicate in room changes and any room status changes to the Front Desk
- Assist with the training of all new hires and the retraining of senior colleagues
- Plan and coordinate daily staffing needs and make any necessary changes
- Plan, schedule and execute special projects such as general cleaning and carpet shampooing
- Ensure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring corrections
- Assist with the preparation of the weekly payroll
- Assist with the preparation of the weekly schedule
- Other additional duties may be assigned by management
Qualifications
- Must have knowledge of the entire housekeeping operation including payroll, cost controls, scheduling, inventory control, ordering, colleague coaching & counseling and performance reviews.
- Ability to work well under pressure
- Willingness to work a flexible schedule
- 2-3 years of Housekeeping Supervisory experience required
- Proficiency with Opera
Additional Information
A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.
Last updated : 2024-11-26
