What are the responsibilities and job description for the Royal Service position at FAIRMONT?
Job Description
What You Will Be Doing :
- Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc.
- Is an expert in Front Office, Housekeeping, POMEC, In-Room Dining, Food and Beverage Operations as they function as the call center of the hotel
- Perform Quality Assurance Checks to identify trends and areas of opportunity
- Assist with room checks and warming as required
- Consistently offer professional, engaging and friendly service
- Resolve guest issues and inquires
- Monitor and respond to guest inquiries via hotel text messaging platform, ensuring 24 hour accessibility and response.
- Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards
- Enter, track and dispatch Engineering work order requests
- Handle Housekeeping dispatch, restaurant reservations and Lost and Found
- Provide seamless In Room Dining order taking – fully knowledgeable in the menus and the operation
- Utilize Royal Service Manager for all calls and requests to ensure trend tracking
- Create internal tickets for guest issues or complaints, while monitoring tickets for follow up and immediate resolution
- Generate ACDC arrival reports
- Handle all telecom requirements and equipment
- Review daily reports, arrival, VIP, group following up on action items
- Build strong rapport with support departments
- Administer wake up calls
- Other duties as assigned
Qualifications
Your Experience and Skills Include :
Additional Information
Physical Aspects of Position (include but are not limited to) :
Visa Requirements : Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
