General Manager – Heritage Funeral Home

Title: General Manager – Heritage Funeral Home
Reports to: COO, Sandra Walker
Supervises: Heritage Funeral Staff
Salary: starting at $75,000/Year (Exempt - Non-Union) opportunity for incentives

POSITION SUMMARY:

Heritage Funeral Home is a high-volume, fast-paced funeral home seeking an energetic and hands-on General Manager to lead our exceptional team. This is not a behind-the-scenes leadership role – we need a working manager who thrives in a dynamic environment and is ready to roll up their sleeves. The right candidate will balance strong operational leadership with hands-on funeral service responsibilities, including meeting with families, embalming as needed, and performing removals. If you have the drive, passion, and expertise to lead in a large-scale operation, we want you on our team.

KEY RESPONSIBILITIES:

Operational & Leadership Excellence

• Oversee and manage all daily operations of the funeral home and care center, ensuring efficiency, quality, and exceptional service.
• Lead by example as a funeral director and embalmer, stepping in as needed to support staff and serve families.
• Hire, train, and supervise a high-performing funeral home and care center team, ensuring staff are engaged and operating at their best.
• Foster a culture of excellence, accountability, and continuous improvement within the organization.

Family & Client Services

• Serve as the face of Heritage Funeral Home, building strong relationships with families and ensuring compassionate, top-tier service.
• Guide families through funeral arrangements with professionalism and sensitivity, ensuring all needs are met.
• Handle escalated client concerns with grace and expertise, ensuring smooth conflict resolution.

Financial & Business Strategy

• Manage budgets, financial transactions, and revenue goals to ensure financial health and sustainability.
• Support the pre-arrangement program, working closely with the Director of Sales to drive business growth.
• Collaborate with marketing to develop strategies that enhance community engagement and brand visibility.

Compliance & Facility Management

• Ensure full compliance with all local, state, and federal regulations governing funeral services.
• Maintain a pristine, welcoming facility, including chapels, viewing rooms, crematory, and preparation areas.
• Oversee inventory management for caskets, urns, and other funeral products, ensuring a wide selection is available.

Crisis & Conflict Management

• Stay cool under pressure, handling unexpected situations with professionalism and composure.
• Be proficient in de-escalation tactics and conflict management to navigate difficult situations effectively.

Continuous Improvement & Innovation

• Identify opportunities for efficiency and process enhancements, ensuring Heritage remains an industry leader.
• Uphold the highest ethical standards, maintaining the trust and confidence of our families and the community.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor’s degree strongly preferred.
• 5 years of experience as a Licensed Funeral Director/Embalmer.
• 3 years of management experience in a high-volume funeral home preferred.
• Must hold (or be able to transfer) a State Funeral Service License.
• Active in community involvement and outreach.
• Strong leadership, problem-solving, and crisis-management skills.
• Ability to thrive in a fast-paced, high-energy environment.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

This role requires hands-on participation in all aspects of funeral service, including embalming, first calls, family arrangements, cremation/retort operation, and removals. Work involves periods of standing, stooping, walking, and lifting objects up to 100 lbs. Fairmount Memorial Association promotes a drug/alcohol-free workplace, with mandatory pre-employment and random drug testing.

EMPLOYMENT AT-WILL:

Employment with Fairmount Holdings, Inc. is at-will, meaning either party may terminate the employment relationship at any time without cause or notice. No representative of the organization may alter this agreement except through a written document signed by:

• The President/CEO of Fairmount Holdings AND
• The Chairman of the Fairmount Memorial Association Board

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay

Work Location: In person

Salary : $75,000