What are the responsibilities and job description for the Charlotte Area IT Service Desk Agent - Hybrid Contract - 1 Year position at FairPoint Communications?
Job Overview
We are seeking an IT Service Desk Agent to join our team in the Charlotte area, offering a hybrid work model for a one-year contract. In this role, you will be the first point of contact for internal customers seeking assistance with IT-related software and hardware issues, providing essential support in a dynamic environment.
Key Responsibilities
This position provides a unique opportunity for professional development within the IT department, with potential to take on larger projects as your skills and knowledge advance.
Company Culture And Values
Join a supportive and collaborative work environment where team members are encouraged to help one another and grow their skills. We value diversity and foster an inclusive workplace.
Compensation And Benefits
We are seeking an IT Service Desk Agent to join our team in the Charlotte area, offering a hybrid work model for a one-year contract. In this role, you will be the first point of contact for internal customers seeking assistance with IT-related software and hardware issues, providing essential support in a dynamic environment.
Key Responsibilities
- Deliver front-line support via telephone and email to internal users encountering IT-related software and hardware challenges.
- Assist customers with the operation of computer hardware, including tablets, desktops, and laptops, as well as software applications such as O365 and Windows Operating Systems.
- Execute First Contact Resolution (FCR) to efficiently address and resolve user inquiries.
- Provide operational support for user identity management, including username provisioning and password management utilizing Active Directory.
- Develop and maintain documentation for Knowledge Articles within the Knowledge Management Database.
- Follow established Incident Management, Request Management, and Knowledge Management policies.
- Independently manage small initiatives and assist on larger projects requiring collaboration with multiple agents and specialists.
- Proficiency in O365 and Windows Operating Systems.
- Strong problem-solving skills.
- Excellent verbal and written communication abilities.
- Knowledge of hardware troubleshooting for devices such as tablets, desktops, and laptops.
- Familiarity with Active Directory for user management.
- Previous experience in an IT support or customer service role is preferred.
- Understanding of IT service management practices.
- Strong organizational skills and meticulous attention to detail.
This position provides a unique opportunity for professional development within the IT department, with potential to take on larger projects as your skills and knowledge advance.
Company Culture And Values
Join a supportive and collaborative work environment where team members are encouraged to help one another and grow their skills. We value diversity and foster an inclusive workplace.
Compensation And Benefits
- Competitive W-2 rate of up to $20/hour for the duration of the contract.
Salary : $20
