What are the responsibilities and job description for the Junior Contract Technical Specialist - NC State position at FairPoint Communications?
Job Overview
We are seeking a committed and knowledgeable Technical Specialist for a 1-year contract with the North Carolina Department of Transportation (NCDOT). This role requires a minimum of one year of experience and provides an excellent opportunity for professional development within a reputable organization. Candidates must be U.S. citizens or possess a Green Card. The position will initially allow for remote work, transitioning to onsite work as staff return to the office, with the requirement to attend the first day for training.
Key Responsibilities
This role presents opportunities for professional growth through project leadership, mentorship, and continuous learning in a dynamic technological landscape. Candidates will have the chance to stay updated on emerging trends and enhance their technical skills, contributing to both personal and organizational success.
Company Culture And Values
At NCDOT, we foster a culture that prioritizes proactive customer engagement and mentorship. Our organizational values emphasize client satisfaction and collaborative success, creating an environment where team members take ownership of challenges and work diligently to resolve them.
Compensation And Benefits
We are seeking a committed and knowledgeable Technical Specialist for a 1-year contract with the North Carolina Department of Transportation (NCDOT). This role requires a minimum of one year of experience and provides an excellent opportunity for professional development within a reputable organization. Candidates must be U.S. citizens or possess a Green Card. The position will initially allow for remote work, transitioning to onsite work as staff return to the office, with the requirement to attend the first day for training.
Key Responsibilities
- Evaluate and prioritize IT incidents and service desk tickets, considering business impact.
- Serve as a technical resource for over 10,000 computer users, providing assistance with standard desktop applications.
- Resolve technical problems independently and manage time effectively to meet schedules.
- Communicate technical information clearly to non-technical users to facilitate understanding.
- Support end-user password resets and guide users on desktop application functionalities.
- Document processes and maintain operational standards in alignment with service agreements.
- Collaborate with application development and network teams to troubleshoot and resolve issues.
- Lead project initiatives, integrating team members’ skills for successful outcomes.
- Ensure compliance with DOT and ITS security policies and promote data protection measures.
- Strong technical aptitude in desktop applications and IT infrastructure.
- Ability to independently analyze customer needs and address technical issues.
- Proficiency in troubleshooting hardware and software problems related to local area networks and PCs.
- Excellent communication skills for relaying technical information to non-technical audiences.
- Familiarity with call tracking systems such as ServiceNow.
- Project management skills to effectively lead teams and coordinate efforts.
- A solid foundation in IT service delivery and desktop applications is essential.
- Previous experience in managing IT incidents and providing technical support is required.
- Proven capability to mentor and support team members in their development.
- Exceptional problem-solving skills and technical expertise in a diverse technology environment.
This role presents opportunities for professional growth through project leadership, mentorship, and continuous learning in a dynamic technological landscape. Candidates will have the chance to stay updated on emerging trends and enhance their technical skills, contributing to both personal and organizational success.
Company Culture And Values
At NCDOT, we foster a culture that prioritizes proactive customer engagement and mentorship. Our organizational values emphasize client satisfaction and collaborative success, creating an environment where team members take ownership of challenges and work diligently to resolve them.
Compensation And Benefits
- This contract role offers a W-2 rate of up to $35/hour.
- Flexible remote work initially, with potential adjustments based on management discretion.
- Opportunities to work with a diverse range of technologies and contribute to impactful projects.
Salary : $35
