What are the responsibilities and job description for the Onsite Support Specialist - 1 Year Contract - Rocky Mount, NC position at FairPoint Communications?
Job Overview
The NCDIT-Transportation is actively seeking a highly skilled Desktop Support Specialist for a one-year onsite contract located in Rocky Mount, NC. Candidates must currently reside in the Rocky Mount area to ensure close collaboration with the Client Services Team.
Key Responsibilities
This position presents valuable opportunities for professional development, particularly in project management, technical documentation, and system security. Candidates will be encouraged to pursue continuous learning and stay abreast of current technological advancements.
Company Culture And Values
The NCDIT-Transportation promotes a supportive and collaborative work environment, where team members are empowered to take ownership of their work and contribute to collective success. We value mentorship and active engagement in resolving challenges, fostering an atmosphere of continuous improvement.
Employment Type: Contractor
The NCDIT-Transportation is actively seeking a highly skilled Desktop Support Specialist for a one-year onsite contract located in Rocky Mount, NC. Candidates must currently reside in the Rocky Mount area to ensure close collaboration with the Client Services Team.
Key Responsibilities
- Serve as an integral member of the Client Services Team, utilizing technical expertise to assess and address IT incident and problem service desk tickets with a focus on prioritization and business impact.
- Foster positive relationships with customers, mentoring peers to enhance client satisfaction and organizational success.
- Take ownership of customer issues, demonstrating a strong sense of urgency in resolving incidents while providing timely updates to clients and Customer Support Specialists.
- Leverage significant technical knowledge to assist colleagues in troubleshooting complex hardware, software, and networking challenges.
- Manage the installation and configuration of new computers, software, local and network printers, and other peripherals, ensuring seamless integration into existing systems.
- Maintain user data integrity and facilitate the migration of profiles during hardware upgrades.
- Stay informed about emerging technological trends and contribute to the development of innovative IT solutions that enhance operational efficiency.
- Collaborate with Data Center Operations and application development teams to address technical issues and provide detailed insights for problem resolution.
- Lead and manage projects that require coordination and direction of team efforts, ensuring alignment with organizational objectives.
- Create and maintain comprehensive documentation of processes and procedures to uphold operational standards and adhere to Service Level Agreements (SLAs).
- Ensure compliance with IT security policies and safeguard data from unauthorized access and misuse.
- Extensive knowledge of computer hardware, software, peripherals, and networking protocols.
- Strong problem-solving skills with the ability to mentor and support team members.
- Proficiency in the installation and configuration of various IT equipment.
- Excellent communication skills for providing updates and maintaining documentation.
- Minimum of 3 years of experience in a technical support or IT specialist role.
- Proven ability to lead projects and effectively manage team dynamics.
- Familiarity with IT security policies and standards, demonstrating a commitment to data protection.
This position presents valuable opportunities for professional development, particularly in project management, technical documentation, and system security. Candidates will be encouraged to pursue continuous learning and stay abreast of current technological advancements.
Company Culture And Values
The NCDIT-Transportation promotes a supportive and collaborative work environment, where team members are empowered to take ownership of their work and contribute to collective success. We value mentorship and active engagement in resolving challenges, fostering an atmosphere of continuous improvement.
Employment Type: Contractor
