Admission Financial Representative - Flex Workforce

M Health Fairview Health Services has an immediate opening for an Admission Financial Representative in the Flex Workforce supporting the Wyoming Specialty Clinics located in Wyoming, MN. This is a Flex Workforce position moving between 4 sites.

This position is approved for 47 hours every two weeks and is benefits-eligible, SEIU union position.

$1/Hour Flex Workforce Augmentation

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here!

About This Position:

• Complex Patient Population 
• Opportunities for Personal and Professional Growth and Development
• Continuous Learning Opportunities
• Stimulating Work Environment
• Making a Difference for People in Our Communities

Schedule is variable depending on clinic needs, potential evening scheduling until 8 pm periodically during the week.  We believe the scheudle for this role will be: 

1.  Fridays 8am - Noon, Hugo Clinic
2. Every other Saturday/Sunday 8:45am - 5:00 North Branch Urget Care
3. 24 hours during the week TBD

his Admission Financial Representative position supports the Flex Workforce. Flex workforce employees regularly travel to multiple clinics to fill open shifts and “regular” travel is defined as the expectation to be available to travel 100% at any time to different locations based on the business needs. The length of the assignment at a location will vary based on need (i.e. 1 day for ill call or an extended period of time), which includes the expectation to travel to more than one clinic during the day at a moment’s notice. The nature of travel expectations (100%) and schedule expectations (unpredictable) provide a clear distinction between flex workforce employees and the expectations for travel (none or occasionally) and schedules (predictable) for other employees. 

The Admission Financial Representative is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities.  Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities. The job expectations for the AFR role includes, but is not limited to the following:

• Provide scheduling and registration support for patients.
• Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.
• Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
• Adhere to all compliance and regulatory requirements.
• Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.

Required Qualifications

• 1 years of customer service experience.
• 1 years of applicable computer knowledge and skills.
  

Preferred Qualifications

• High School Diploma, GED, or Post-Secondary Education
• Previous experience in a clinical setting with registration experience

Other Skills We Desire:

Knowledge of third party payers, billing procedures and insurance.

Ability to work independently and exercise independent judgment.

Excellent customer service, public relations and communication skills

Ability to prioritize and work with a fluctuation in workload while working independently

Ability to adapt to change and engage in ongoing process improvement

Flexibility to work at other sites is encouraged

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information:  https://www.fairview.org/benefits/lakesseiu

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract.