What are the responsibilities and job description for the Central Patient Services Coordinator position at Fairview Health Services?
The Outpatient Rehab Central Patient Services Coordinator is responsible for assisting patients and providers in scheduling and registering outpatient therapy appointments for multiple teams and specialty areas at multiple locations.
- FTE: 1.0, authorized for 80 hours per pay period
- Schedule: Monday - Friday, 9:30am - 6:00pm or 4, 10-hour days, 8am- 6:30pm
- Training will be in-person anywhere from two days to two weeks, then will move to remote work
- Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, and more!
M Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.
As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab’s continuing education program offers continuing education courses per year at no cost to employees.
Responsibilities Job Description
Performs appropriate registration functions, including initial entry of demographic information, insurance information, referring physician data and referral record creation.
Schedules therapy appointments for multiple sites and subject areas
Produces efficient and accurate schedules and records and updates schedule changes accurately
Communicates changes to all involved staff in a timely manner
Offers and sends confirmations for patient appointments
Coordinates scheduling with outside vendors
Radiology and durable medical equipment companies
Provides educational information to patients regarding therapy and specialty programs including
Cancer rehab, vestibular rehab, cardiac rehab, pulmonary rehab, lymphedema, video-swallow evaluations, breast wellness, wheelchair evaluations, weight management, pediatrics, feeding clinic
Physician orders
Reviews and verifies all physician orders for complete order requirements
Requests and obtains physician orders when an order received is not in compliance/complete
Tracks non-compliant orders to ensure completed prior to evaluation date
Requests and obtains medical records for safe patient care when necessary
Obtains and verifies physician orders and medical records as needed.
Maintains working knowledge of multiple specialty services and therapy fields, clinic locations, directions, and parking information.
Provides directions to patients for up to 20 sites along with landmarks for directions and department hours and locations
Provides parking information for all sites
Responsible for answering multiple telephone lines and responding timely and accurately to the caller’s needs.
Participates actively in department problem solving and team meetings
Requests guidance and approval as needed.
Seeks out solutions to time conflicts directly through supervisors and directors
Qualifications
Required
One year customer service background and medical scheduling
Preferred
High school diploma or post high school training/education
Medical call center or medical administrative experience
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
