What are the responsibilities and job description for the Clinic Financial Resource Guide position at Fairview Health Services?
M Health Fairview's Ambulatory Care Coordination Team has an immediate opening for a Financial Resource Worker.
This is a 1.0 FTE (80 hours per two week pay period) opening.
This role is based out of the Midway Corporate Campus in St. Paul.
Responsibilities Job Description
The Financial Resource Workers (FRW) assist patients in successfully understanding and applying for health insurance and various other financially related programs including County Benefits (SNAP, cash assistance and Emergency Assistance), Energy Assistance and Charity Care. This assistance is provided both telephonically and on site at all M Health Fairview Clinics.
Duties Include:
- Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and
- Work with Care Management team to assist patients in obtaining and maintaining health care insurance/coverage and applying for financial assistance programs.
- Provides financial assessments for uninsured patients and patients who are experiencing financial hardship.
- Meets with patients over the phone to assist with applications, including but not limited to, Medical Assistance, MNCare, Qualified Health Plans through MNsure open enrollment, the Combined Application for County Benefits, Emergency Assistance and Charity Care.
- Works actively with patients to fill out forms and ensure all necessary information is included in and during the application process.
- Advocates for patients in dealing with government
- Collaborates with various M Health Fairview departments, community organizations, county and state agencies to meet patient needs.
Qualifications
Required
Education
High school graduate or equivalent
Knowledge of government and federal assistance
Experience
1 -2 years of financial counseling experience required
Ability to work with patients from differing socioeconomic backgrounds, language barriers and cultures in a way that is comprehendible.
License/Certification/Registration
MNSure Certification is required within 60 days of hire- training and certification maintenance part of on-going employment.
Preferred
Education
MNSure Certification
Knowledge of insurance application process through local MN and WI counties
Experience
MN Sure Navigator experience both in person and telephonically
1 -2 years of experience in a clinic setting preferred
EPCI electronic medical record knowledge and documentation
License/Certification/Registration
MNSURE Certification
Other Skills We Desire:
Knowledge of third party payers, billing procedures and insurance.
Ability to work independently and exercise independent judgment.
Excellent customer service, public relations and communication skills
Ability to prioritize and work with a fluctuation in workload while working independently
Ability to adapt to change and engage in ongoing process improvement
Flexibility to work at other sites is encouraged
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.
