Clinical Supervisor - Primary Care

Sustain and mentor front line staff around quality and continuous improvement within service line. 

• Communicates quality data and seeks out opportunities to improve patient care and ensures understanding of the data and its importance. 
• Helps create a culture of quality and continuous improvement through mentoring front line staff. 
• Facilitate a site-based approach to continuous improvement that links with service line strategy. 
• Supports a daily process for collecting and, monitoring quality and continuous improvement exists for assigned area. Teach and mentor any tools cascaded by the system, such as the Daily Engagement System to achieve this. 
• Implementation of any needed plans for course correction of negative conditions that have been determined by collection of quality data on assigned area. 

Manage day to day operations of operating a primary care clinic in the following ways: 

• Leadership of clinical staff, including Registered Nurses 
• Works collaboratively with leadership and other organizational partners to ensure efficient and safe day to day operations of the site(s) 
• Promotes, supports, and participates in process improvement, quality initiatives, and innovation. 
• Accountable for initial and ongoing clinical competencies for staff

• Ensures effective and timely communication of relevant information as appropriate. 

• Provides guidance to ensure performance management aspects such as mentoring, coaching, individual development etc. are in place and holds staff accountable to expectations. 

• Fosters an environment in which the team holds each other accountable to MHealth Fairview commitments. 

• Anticipates and responds to physician/provider staffing needs and assures that support staff are appropriately scheduled to maximize efficiency, access, and patient demand. 
• Performs appropriate due diligence to resolve patient and staff concerns. 
• Collaborates with leadership to help collect data through use of reporting to analyze, forecast, plan and direct clinic operations. 
• Actively supports the recruitment, orientation, and promotes the engagement of Registered Nurses staff 
• Practices as a financial steward; provides input as appropriate related to clinic budget. 

Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with MHealth Fairview commitments. 

• Build credibility with medical staff as a champion for patient care and quality. 
• Models’ appreciation and acceptance of differences. 
• Provides a welcoming and supportive environment. 
• Continuously takes action to enhance employee engagement. 
• Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees. 
• Continuously builds customer understanding by listening to customers. 
• Anticipates customer needs, including those with different cultural needs and desires. 
• Takes action to meet and exceed the needs of all customer groups. 
• Continuously implements strategies to improve customer satisfaction.