Health Unit Coordinator - Med/Surg

M Health Fairview St. John's Hospital located in Maplewood, MN is growing! We're looking for a dedicated Health Unit Coordinator (HUC) to care for patients on our Med/Surg Unit. Are you ready to join our growing campus? We'd love to have you on the team!

This position will work 48 Hours every two weeks (0.6 FTE) on the Evening shift and is benefit eligible. The Health Unit Coordinator will also work 8-hour shifts and every other weekend. 

We offer a generous benefits package that includes medical, dental, retirement options, time off and more! You can learn about benefits here: https://www.fairview.org/benefits/helocalseiu

This hospital provides a warm, inviting atmosphere and humble staff. Innovative technology, combined with the expertise of our specialists, nurses and staff, contribute to our innovative healing environment and personal, diligent health care delivery. We are committed to delivering outstanding health care in our growing community! Our facility offers a wide range of diagnostic and therapeutic services.

The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role crafts the “first impression” guests (patients or visitors) experience during their stay from the welcome and greeting, through the check in and checkout process. During the guest’s stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. The HUC ensures that outstanding patient experience is achieved by displaying effective customer service, decision-making and communication skills in a friendly, thoughtful and empathetic manner. The HUC also performs a range of clerical functions including: handling patient charts, coordination of data flow and sharing of general hospital information/directions.

The HUC's responsibilities include:

• Ensures outstanding patient & guest experience is achieved
• Coordinates activities of unit to support patient care staff.
• Manages medical record and data flow within the unit to support safe patient care processes.
• Fulfills physician orders. 
• Communicates effectively with patient/family, the interdependent team and other disciplines regarding the care of the patient
• Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff and physicians/LIP's)
• Coordinates information to facilitate care progression of patients, making sure all discharge information is assembled for discharge to home or transfers to skill nursing facilities, TCUs, etc
• Works with clinics, hospitals, and other agencies to obtain patient records as needed for ongoing care within Fairview facilities.
• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
• Performs other responsibilities as needed/assigned

Required Qualifications:

• 1 to 3 years office experience required, preferably in a health care setting

Preferred Qualifications:

• Health Unit Coordinator Experience Preferred
• Unit coordinator course preferred

Other Required Skills:

• Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
• Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
• Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection